Location

For a larger range of goodies, please do come check out our retail space. we are located within the famous Antique Cafe in Windermere, Durban.

Physical Store Address

91-93 Churchill Road, Windermere, Berea, 4001

Delivery, Returns & Exchange Policies

Deliveries are door to door i.e. to the address supplied by the customer. If the customer is not available at the time of delivery, the parcel will be left with someone at the property who will be required to sign receipt e.g. staff. STL cannot deliver to P.O. Boxes

How much does shipping cost ?

We courier nationwide at a cost of R100.

All South African orders are shipped

• via Fastway (local)

• via Fastway (outlying/grey areas)

Where can I find delivery details ?

Once you have added your product items to the cart, the next step is to checkout. On this check out page, we request billing and delivery details, where you would need to complete the corresponding forms, with the correct shipping address.

How do I change my shipping address once my order is placed ?

We can only update your shipping address before shipment.

To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.

Once your package shipped, we will not be able to change the shipping address.

When will my order be dispatched ?

• Orders will be shipped within 24-48 hours ( During sale season/pop up events hosted by STL we may experience a delay in shipping. You will be notified if there is a delay in dispatching your order.)

• Please take note that all products purchased over the weekend and on public holidays, will only depart the following working day

Can I track my order ?

You are able to track the status of your order using the tracking code attached to your order. If you have any concerns, please do not hesitate to contact us at

• sthelabel@outlook.com

How long does delivery take ?

South Africa wide (generally 2-6 working days)

• Durban (1-2 working days)

• JHB (2-4 working days)

• CPT (3-5 working days)

• Outlying areas (6 working days)

What should I do if my order hasn’t been delivered yet ?

If your order has not arrived after 6 working days please send us a message including your order number via email sthelabel@outlook.com, and a STL (S The Label) representative will get in contact with you as soon as possible to ensure your order arrives safely.

International purchases & shipping ?

We regret, we currently do not offer international shipping but you may enquire directly with us and via email on sthelabel@outlook.com

Refund policy

We regret No Refunds

Exchange

• You may exchange full price merchandise for ‘change of mind reasons’ within five (5) days of receiving your order.

Please keep in mind that STL (S The Label) cannot accept the returned product(s) and cannot exchange the item/s if:

• the return fails outside of the stated five (5) day period

• the product(s) is worn, damaged or not in its original packaging;

• the product has been purchased at a reduced SALE price

* orders with used promo codes fall under sale orders

• the product is part of a limited edition/exclusive collection and states the above mentioned on the site and at the time of checkout.

To return a product for exchange, please follow the instructions below:

• Drop us an email via sthelabel@outlook.com

• In your email, please include your reason for exchange and attach a copy of the payment confirmation you received when placing the order

You will receive a response email :

• confirming/declining the exchange

• the availability of the items the customer would like to exchange for

• a return address

• You will be responsible for paying for your own shipping costs for returning your item. You will need to pay an additional shipping cost (R100) to dispatch your new item. Shipping costs are non-refundable.

Pack the product(s) into their original packaging including the original and attached labels

• Address the package to STL (S The Label)

• As STL in not liable for the loss of any product being returned we highly recommend that you return it using registered mail.

Damaged or Defective product

For STL, we pride ourselves on quality. We thoroughly test all our garments to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.

We will refund/replace the product if the damage is the result of a manufacturing defect or deviation from factory specifications, and not the result of normal wear and tear. If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.

Email us via sthelabel@outlook.com if you have received a damaged/ defective item. Please provide a description of the defected item and a few pictures